Home > Operations Manager > Ops Manger: Notes on hotfixes and patching (Windows Server 2008: Agent Role)

Ops Manger: Notes on hotfixes and patching (Windows Server 2008: Agent Role)

Last night I installed a Ops Manager SP1 agent on a Windows 2008 64x Server.  After the install I saw some odd errors and decided to investigate.  From what I saw, I decided to uninstall the agent and look for solutions.  There were several hits returned in my search for advice and one seemed to hold the answer I was looking for.  I brought this up to our internal teams, but there was some discussion around if the patches had to be applied to agents or not.  They wanted clarification.  Luckily Kevin Holman was there to save the day.  He informed us of the following:

MSFT will not support a SCOM SP1 agent running on Windows 2008 unless you have previously applied the OS hotfixes outlined in KB953141.

Which two are those? They are these:

952664 (http://support.microsoft.com/kb/952664/ ) The Event Log service may stop responding because of a deadlock on a Windows Server 2008-based computer

953290 (http://support.microsoft.com/kb/953290/ ) An application may crash when it uses legacy methods to query performance counter values in Windows Vista or in Windows Server 2008

So if you are going to deploy Ops Manager agents to a Windows 2008 server, then you will need to have these two OS hotfixes installed.  If you have deployed agents already and your Windows 2008 servers don’t have the hotfixes, then apply the OS hotfixes (reboot may be required) and you will be good to go and fully supported by MSFT for this agent.

My blog post is intended to help you ONLY in regards to issues with Ops Manager AGENTS (not other Ops Manager roles – just for clarification).  Also, ensure that you have previously applied Ops Manager hotfixes for agent related issues: KB954903 and KB957511

For more information on Ops Manager related hotfixes please visit Kevin’s blog.

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Categories: Operations Manager
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