Loading reporting hierarchy failed – Can’t see reports
The other day I logged onto my management server to run some reports but when I loaded the console and clicked on reporting I got an error:
Loading reporting hierarchy failed.
The request failed with HTTP status 407: Proxy Authentication Required.
I had never had problems before and I wondered what had changed. I thought it might have something to do with my admin id that doesn’t have a proxy id for IE. I talked to my co-worker who shares the environment with me and he said he didn’t have that issue.
I had him shadow my session to see just what was happening. Then I decided to check the IE settings (connections>lan settings) for this admin account. I noticed that the box for ‘Automatically detect settings’ and ‘Use automatic configuration script’ were checked and the proxy address was filled out.
I unchecked ‘Use automatic configuration script’ and went back to the console. I clicked on the reporting tab and the reports appeared.
Not sure why this would affect how the console operates. I hope to get an explanation, but in the meanwhile I know how to get around it.