It has been a long time coming, but we were able to implement this new Exchange SLA scorecard via a MCS engagement. I can’t get into the specifics of the install due to a NDA; However I can talk about the configuration.
After we were able to install the scorecard the fun began! What fun am I talking about? Mapping server names to their Exchange roles! If you have a large Exchange deployment, then get ready to spend a few hours doing this. You will see a list of all the Exchange servers and you will have to manually touch each one and select what it is. This can only be done initially to FEP, BRD, and PUB servers (basically stand alone Exchange servers). Once you are done mapping all of those servers manually (max display of servers per page is twenty – uhg!!) you get to map CLUSTERS! Oh what a joy this is! The MCS consultant got a few laughs as I made some sarcastic comments about how fun and high tech this was. You select one cluster (Exchange Virtual Server) and then you get to go through multiple screens and add all the other cluster names and physical nodes to that Exchange Virtual Server.
All kidding aside, you would think that MSFT would have a way to automate this via XML or even a text file, but they don’t. Besides set up (server role assignment and mapping) being a very manual process, there was a problem with sorting in their drop down tables. All my resources were listed in alphabetical order until the last twenty servers. I suppose MSFT didn’t anticipate a very large Exchange organization. I was losing my mind because I couldn’t find some of my clusters, then I scrolled all the way to the bottom of the drop down menu and saw about fifteen servers that were not in alphabetical order.
I haven’t logged a DCR yet, but I hope that the MCS consultant gave that feedback to the team who created the SLA scorecard.
Other then the time consuming process of assigning the server roles and mapping clusters, the install was pretty painless and the scorecards look really nice. A definite must for anyone who is running Exchange and MOM. If you have clustered Exchange servers, then you will need a MCS engagement to get the 1.5 version of the scorecard and assistance with installing it.